Refund Policy

1. General Refund Policy

CutFusionAI operates on a token-based system where tokens are consumed during AI video processing. Due to the nature of our service and the computational resources required, tokens are non-refundable once processing begins.

1.1 Why Tokens Are Non-Refundable

• AI processing consumes significant server resources and computational power
• Video analysis utilizes expensive AI services (transcription, content analysis)
• Processing costs are incurred regardless of user satisfaction with results
• AI analysis accuracy can vary but resources are still consumed

2. No Exceptions Policy

There are no circumstances under which tokens will be refunded once purchased. This strict policy exists because:

• Server resources are immediately reserved upon token purchase
• AI processing infrastructure costs are incurred regardless of usage
• Computational resources cannot be "returned" or "unused"
• System maintenance and availability costs are continuous

Even in cases of technical issues, billing errors, or system problems, tokens remain non-refundable as infrastructure costs have already been incurred.

3. Support for Issues

While tokens are non-refundable, we are committed to helping users resolve technical issues and maximize their token value:

3.1 Getting Help

If you experience problems with the service:

1. Email us at luminesoftware@gmail.com
2. Include your account email and detailed description of the issue
3. Provide screenshots or error messages if applicable
4. We will work to resolve technical problems within 48 hours

3.2 What We Can Help With

• Technical support for processing issues
• Guidance on optimizing video format and quality
• Troubleshooting account access problems
• Best practices for getting optimal AI results

4. What Is NOT Refundable

The following situations do not qualify for refunds:

4.1 Satisfaction Issues

• Dissatisfaction with AI analysis results or accuracy
• Cut points not meeting user expectations
• AI failing to detect desired content patterns
• Poor video/audio quality affecting analysis

4.2 User Error

• Uploading incompatible or corrupted video files
• Insufficient tokens for desired processing
• User canceling processing after it begins
• Accidental token purchases

4.3 Change of Mind

• No longer needing video processing services
• Deciding to use alternative software
• Wanting to try different token package sizes

5. Partial Refunds

In rare cases where processing fails partway through analysis, we may offer partial refunds based on the amount of processing completed. This is evaluated on a case-by-case basis and requires system logs showing incomplete processing due to technical issues.

6. Refund Methods

Approved refunds will be processed:

• Back to the original payment method used
• Within 5-10 business days after approval
• Subject to payment processor timelines
• Minus any processing fees if applicable

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request escalation to a manager within 14 days
• Provide additional evidence supporting your claim
• Contact your payment provider if you believe there was an error

Our final decision on refund requests is binding and conclusive.

8. Recommendations

8.1 Before Purchasing

• Start with our Starter Pack (1,000 tokens) to evaluate the service
• Review system requirements and video format compatibility
• Test with a short sample video first
• Read our usage guide and FAQ thoroughly

8.2 Maximizing Value

• Ensure clear audio quality for best AI results
• Use supported video formats (MP4 recommended)
• Review cost estimates before starting processing
• Contact support if you have questions before processing

9. Contact Information

For refund requests or questions about this policy:

10. Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.